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Need help with ActiveSync 4.5/XV6900

 
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dignacio
Pocketeer


Joined: 23 Jan 2009
Posts: 2

PostPosted: Fri Jan 23, 2009 10:15 am    Post subject: Need help with ActiveSync 4.5/XV6900 Reply with quote

Hello all,

I recently purchased a XV6900 and downloaded ActiveSync 4.5 to my PC. When trying to connect the XV6900 via USB to my PC it connects correctly. Then a message on the XV6900 states "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer"

I have uninstalled/reinstalled ActiveSync 4.5 several times without any help. Please help! Verizon customer service isn't the greatest. THANK YOU!
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ChrisDeHerrera
Site Admin


Joined: 01 Feb 2000
Posts: 7017
Location: Los Angeles, CA, USA

PostPosted: Sun Jan 25, 2009 9:34 am    Post subject: Reply with quote

Hi,
Have you made sure that any software firewall you have installed allows ActiveSync to connect?
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dignacio
Pocketeer


Joined: 23 Jan 2009
Posts: 2

PostPosted: Sun Jan 25, 2009 1:43 pm    Post subject: Reply with quote

Chris,

Thank you. You were correct. There was a firewall that was blocking the sync. Everything works great now. Thanks again.
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