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Server busy error happens everytime

 
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gekkko
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Joined: 08 Oct 2007
Posts: 2

PostPosted: Mon Oct 08, 2007 4:29 am    Post subject: Server busy error happens everytime Reply with quote

This seems to be a common problem but I haven't found a solution after I googled, browsed thru ms support pages, newsgroups and forums.

4 out of 5 times I encounter this error. Windows Mobile Device Center (WMDC) says synchronizing but it never completes and the the status bar is 1/10th full for like 2 hours!

When I check the sync results I get 3-5 server busy error messages. No error codes or numbers.

This is really bugging me because I just upgraded to Vista and sync with my device is so critical.

Please help. Thanks

PC and Device info:
PC OS: Windows Vista for Business
Device: Treo 750, Windows Mobile 5.0 (5.1.1.95 Build 14959.2.3.2)
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ChrisDeHerrera
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Joined: 01 Feb 2000
Posts: 7017
Location: Los Angeles, CA, USA

PostPosted: Wed Oct 10, 2007 12:34 pm    Post subject: Reply with quote

Hi,
Is this a fresh install of Vista and WMDC or an upgrade (hopefully an uninstall of ActiveSync before the upgrade)?
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gekkko
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Joined: 08 Oct 2007
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PostPosted: Wed Oct 17, 2007 12:17 am    Post subject: Reply with quote

ChrisDeHerrera wrote:
Hi,
Is this a fresh install of Vista and WMDC or an upgrade (hopefully an uninstall of ActiveSync before the upgrade)?


Fresh install of Vista and WMDC. I looked at the device and it reports a 0x85010017 error.

I hard reset and selected the items to sync 1 by 1 starting with contacts. I discovered that problem occurs with Notes. Having discovered that, I tried to unclick Notes but I cannot get the operation to complete as I get the same serve busy error again. I tried disconnecting and connecting again, soft reset device, reboot PC and it's the same problem.

What can I do besides doing another hard reset or delete partnership and unchecking notes then?
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ChrisDeHerrera
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PostPosted: Mon Oct 22, 2007 11:57 am    Post subject: Reply with quote

Hi,
Did you make sure that the software firewall is allowing ActiveSync to connect? Do you have the Windows Mobile 2003 and 5.0 services installed and running for Vista?
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Chris De Herrera
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BrianL
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Joined: 13 Mar 2008
Posts: 2

PostPosted: Thu Mar 13, 2008 8:33 am    Post subject: I have the same problem... Reply with quote

I'm running WM5 on an iPAQ 6910 and USB syncing with WMDC running on a Sony TZ21 laptop with Vista Business and Outlook 2007.

Four times out of five, when I put the iPAQ in the cradle it connects, the sync starts, everthing syncs OK until it starts to sync Notes. At some point it will get to: Notes xx of 101 where xx is any number between 1 and 100 and it will then just sit there forever. (I've never actually left it longer than an afternoon, but I'm willing to bet it would be forever.) Looking at the log, it says "Server Busy". It doesn't matter whether I'm using Outlook or not, this happens about four times out of five.

On each fifth occasion... hurrah! The sync goes through and works perfectly. I've tried restarting the laptop, soft resetting the iPAQ. Nothing seems to solve the problem permanently. Just persevering and trying again and again until it eventually works without stalling seems to be the only way.

If anyone has any solution to this that doesn't involve speculatively reinstalling Vista, hard re-setting the iPAQ or sacrificing a lamb at sunset then I'd love to hear it.

TIA,

Brian
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ChrisDeHerrera
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PostPosted: Wed Mar 19, 2008 7:28 pm    Post subject: Reply with quote

Hi,
Check and see if any of the notes are larger than 16k bytes. Also, see if they have embedded files or links. This can cause problems.

Finally it could be the overall stability of USB sync for you. Did you try upgrading the USB drivers in Vista? They are an optional update.
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BrianL
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Joined: 13 Mar 2008
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PostPosted: Tue Mar 25, 2008 3:24 am    Post subject: Reply with quote

Hi Chris,

Many thanks for those suggestions. Yes, several of my Notes exceed 16Kb, and a lot include links. Funny, but I'd never have thought that such things could have caused problems. WMDC is clearly not a brilliant product.

Not sure how to go about upgrading the USB drivers. It's a new machine, and it's set to download Vista updates automatically although I do retain manual control over what actually is included. Whether or not the USB drivers were included I couldn't say. As you suggest, it would probably be a good thing to do.

At the moment I simply persevere with repeated soft resets, Vista restarts and switches of USB port until I eventually manage to get a Synch to go through. How anyone could have released this product on the market in this state boggles my mind.

Regards,

Brian
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ChrisDeHerrera
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PostPosted: Sun Mar 30, 2008 1:29 pm    Post subject: Reply with quote

Hi,
The limitation on the size of the notes is part of the design of the Pocket PC and Smartphone.

As for the USB drivers, you have to choose them under the Optional Components. It is NOT installed as part of the standard Windows Update.
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BrianL
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PostPosted: Thu May 22, 2008 7:47 am    Post subject: Success Reply with quote

Chris,

I e-mailed my thanks a while back, but for anyone else's benefit here's what I did:

1. Reduced all my Notes to >16Kb (either by splitting them or by copying and pasting them into Notepad and then creating them again - this latter idea sometimes reduces the size of the text by over 50% for some reason)

2. Took out all of the links in my many Notes (by putting a space after the @ or the www)

3. Bit the bullet and did a hard reset.

Works like a charm now:-)
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