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Outlook has not been installed?

 
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tjubb
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Joined: 10 Oct 2007
Posts: 3

PostPosted: Wed Oct 10, 2007 1:09 pm    Post subject: Outlook has not been installed? Reply with quote

I am trying to setup an iPaq 6515 with WMDC 6.1. When I do into the settings to tell it what to sync....all the Outlook items (Contacts, Calendar, Tasks, etc) are grayed out and un-checkable. Underneath each item is says "Outlook has not been installed." Outlook 2007 is indeed installed. I have un-stalled both WMDC and Outlook and reinstalled and I get the same outcome. I have also gone into the control panel and mail settings to look for any rogue settings and there were none. This is on a Dell Vostro 1700 with Vista Business Edition.

Any thoughts on getting WMDC to see Outlook?

Thanks,
Tom
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ChrisDeHerrera
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Joined: 01 Feb 2000
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Location: Los Angeles, CA, USA

PostPosted: Fri Oct 12, 2007 9:17 pm    Post subject: Reply with quote

Hi,
Do you have any antispyware or firewall applications installed that could be preventing WMDC from seeing Outlook?
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tjubb
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Joined: 10 Oct 2007
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PostPosted: Tue Nov 06, 2007 1:17 pm    Post subject: Reply with quote

ChrisDeHerrera wrote:
Hi,
Do you have any antispyware or firewall applications installed that could be preventing WMDC from seeing Outlook?


clean bill of health after a Norton and spybot scan.

I've tried uninstalling Outlook and reinstalling, running fixmapi, sfc /scannow with no luck.
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ChrisDeHerrera
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PostPosted: Tue Nov 06, 2007 9:54 pm    Post subject: Reply with quote

Hi,
Did you try uninstalling WMDC, rebooting and reinstalling it? Upon installation WMDC configures itself for Outlook.
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Chris De Herrera
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tjubb
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Joined: 10 Oct 2007
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PostPosted: Wed Nov 07, 2007 1:16 pm    Post subject: Reply with quote

ChrisDeHerrera wrote:
Hi,
Did you try uninstalling WMDC, rebooting and reinstalling it? Upon installation WMDC configures itself for Outlook.


Yes I did try that with no luck. I removed GroupWise Outlook and WMDC in one Windows session, rebooted once without those apps, re-installed WMDC and Outook with no GroupWise. Still was not able to get WMDC to think Outlook was installed.
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ChrisDeHerrera
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PostPosted: Sun Nov 11, 2007 10:45 am    Post subject: Reply with quote

Hi,
I do not know the cause. I suggest that you contact your OEM for assistance. Also, Novell may have an idea since you want to connect to GroupWise with Vista.
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