Posted: Thu Oct 11, 2007 6:09 am Post subject: Wainting for Registration Code
Yesterday I bought a two years licence of Antivirus for WM6 pocket PC (HTC P3450 Touch).
In fact I'received immediately an e-mail from Pall Pay confirming my payment, but nothing about "Registration Code" to input in my 30 days free trial of Antivirus.
Soon I've understood that when in buying procedures I must go back to the site and look for Registration Code in the site. Of course I've failed to do that.
I've sent to you an e-mail telling about this and now I'm waiting for an e-mail from your services with the Registration Code that I've already paid.
Ok! I wait and I hope not for long time. But let me tell you this procedure for receiving a "Registration Code " when buying a softwre, simply doesn't make sense!!!
What the problem to send an e-mail with the Registration Code when we finish the payment???
Why we have to go back in the page to look for the registration Code???
I'm so sorry, but for me doesn't make sense.
For a software of high quality as you announce yours, the buying procedure must be at same level.
Posted: Thu Oct 11, 2007 9:38 am Post subject: Customer must return to Airscanner to get
The registration code is emailed to the customer once they finish the Paypal process and return back to the Airscanner page. If the final [Continue] button is not hit, the registration code is not emailed.
Posted: Thu Oct 11, 2007 10:22 am Post subject: Code already received, but just for one year.
Thank you for your prompt reply.
In fact I've already received an e-mail from you with the Registration Code.
But surprisingly, I've bought a two years Antivirus WM6 pocket PC, and I inserted the Code, and now I can read on Licence Info:
Expiration: 10/31/2008 ??? It's a 2 years licence not one year!
Remaining: 386 days
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