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85010004 error?

 
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MoSuli
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Joined: 09 Oct 2008
Posts: 3

PostPosted: Thu Oct 09, 2008 9:57 pm    Post subject: 85010004 error? Reply with quote

Hi all, I'm at my wits end. Trying to configure a Motorola Q9c with WM6.1 to sync with an exchange server. Don't know much about the server except that I can access it via OWA. I have the domain, user id and password. but the same setting do not wrk on the Q9c. on verizon network. am i missing something?
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ChrisDeHerrera
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Joined: 01 Feb 2000
Posts: 7017
Location: Los Angeles, CA, USA

PostPosted: Fri Oct 10, 2008 7:27 am    Post subject: Reply with quote

Hi,
There are many causes for this error. See http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php?sort=WM_5_Error%20desc

There are 15 different items to check.
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MoSuli
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Joined: 09 Oct 2008
Posts: 3

PostPosted: Mon Oct 13, 2008 10:16 am    Post subject: sync errors Reply with quote

Unfortunately, i do not have much info on the server other than I can log onto it directly from Outlook on XP over the web and I can log on from the web using webmail at the site.
The server does require SSL as configured in outlook.
I'm using my exchange info to log on. the outlook connection connects via http and ssl is selected.
I thought as long as you can log in via webmail, you should be able to connect using activesync.
Is it possible there is a firewall on windows mobile or a proxy setting that is not allowing me to access the site?
I did notice that there is a proxy set up for verizon on the Q9c for WAP4 connections.

Is there anything I can verify on the Q9C side since I do cannot make any changes on the server side?

Where do I start?
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MoSuli
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Joined: 09 Oct 2008
Posts: 3

PostPosted: Tue Oct 14, 2008 10:22 am    Post subject: MSFP? Reply with quote

Hi, Does WM 6.1 automatically integrate MSFP or I read about AKU. Could this cause the error?

Thanks.
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ChrisDeHerrera
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Joined: 01 Feb 2000
Posts: 7017
Location: Los Angeles, CA, USA

PostPosted: Thu Oct 16, 2008 2:51 pm    Post subject: Reply with quote

Hi,
All versions of Windows Mobile since 5.0 AKU 2 include MSFP. 6 and 6.1 have more features for Exchange 2007 and Mobile Device Manager.
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Chris De Herrera
Microsoft MVP - Mobile Devices & Tablet PC
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http://www.tabletpctalk.com - Get the latest Tablet PC News
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